Privacy Policy

Privacy Policy **Effective Date:** 8th June 2026 The Renewal Lab we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 1. Information We Collect When you interact with our website, place an order, contact us, or subscribe to updates, we may collect: * Name * Email address * Phone number * Shipping and billing address * Order information * Website usage data and analytics information We do not collect or store your banking passwords, online banking credentials, or payment card details. 2. How We Use Your Information We may use your personal information to: * Process and fulfil orders * Communicate with you regarding your order or enquiry * Provide customer support * Send marketing communications where you have opted in * Improve our website, products and services * Comply with legal and regulatory obligations 3. Disclosure of Information We may disclose your personal information to trusted third-party service providers where reasonably necessary to operate our business, including: * Shopify (our e-commerce platform) * Shipping and logistics providers * Email and communication providers * Website hosting and analytics providers We do not sell or rent personal information to third parties. Cookies and Analytics Our website may use cookies, analytics tools and similar technologies to improve website functionality, understand visitor behaviour, and enhance the user experience. You may disable cookies through your browser settings, however some website functions may not operate correctly. Overseas Disclosure Some of our service providers may store or process information outside Australia. By using our website, you acknowledge that your information may be transferred to and stored in overseas jurisdictions where permitted by law. Data Security We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement appropriate security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security. 7. Access and Correction You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and in accordance with applicable privacy laws. 8. Marketing Communications If you subscribe to receive updates from us, you may opt out at any time by using the unsubscribe link included in our communications or by contacting us directly. 9. Changes to this Policy We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon publication. 10. Contact Us If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us: **The Renewal Lab** Email: info-the-renewal-lab.com.au